Shipping policy

At TOK’S, we aim to process and deliver your orders as efficiently as possible.

1. Order Processing

All orders will be processed after successful payment confirmation.

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

During promotional periods, product launches, sales campaigns or periods of high order volume, processing may take longer than usual.

2. Delivery

We deliver orders through third-party courier services.

Estimated delivery times may vary depending on the delivery destination, courier service and other circumstances.

Delivery times are estimates only and are not guaranteed.

Once your order has been shipped, tracking information may be provided to you through the contact details or email provided during checkout.

3. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

TOK’S will not be responsible for delays, failed deliveries or additional delivery charges resulting from:

  • Incorrect delivery address
  • Incomplete address
  • Incorrect contact information
  • Failure to receive the parcel
  • Other information incorrectly provided by the customer

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for resending the order.

4. Delivery Delays

TOK’S is not responsible for delivery delays caused by circumstances beyond our reasonable control, including:

  • Courier delays
  • Severe weather
  • Public holidays
  • Peak delivery periods
  • Customs processing
  • Operational disruptions
  • Other circumstances beyond our control

If your parcel is delayed, please contact us and we will assist in checking the delivery status with the relevant courier.

5. Lost or Damaged Parcels

Customers should inspect the parcel upon delivery.

If your parcel appears to be damaged, please contact us as soon as possible and provide photographs or other relevant evidence so that we can assist with the matter.

For parcels reported as lost or undelivered, TOK’S may assist in contacting the relevant courier to investigate the delivery status.

6. Shipping Charges

Shipping charges, where applicable, will be displayed during checkout before the order is completed.

Any applicable shipping fees are the responsibility of the customer unless otherwise stated in a promotion or offer.

7. International Orders

For international orders, delivery times may vary depending on the destination country, courier service, customs procedures and other factors.

Customers may be responsible for any applicable customs duties, taxes, import charges or other fees imposed by the destination country.

8. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

TOKKMUNGG SDN BHD
Email: ramstainer92@gmail.com
Website: https://toksofficial.com

Phone / WhatsApp:
+60105329055